Payment Questions

Which payment methods can I choose?

Use the methods offered in the checkout for your order at www.henania.com. Availability is determined there. A method mentioned elsewhere does not establish that it is available for every purchase or destination.

Before continuing to the payment provider, check the pair, size, quantity, delivery details, currency, and complete amount. Charges expressly included in the order total should be reviewed together with the merchandise price.

Does a bank notification confirm my order?

Not necessarily. A provider can show a temporary authorization or pending entry while a transaction is being reviewed. Use the store's order confirmation and reference to identify an accepted purchase. A provider alert on its own does not settle questions about stock or acceptance.

The attempt was declined
Confirm the entered details and ask the provider about its decision before submitting another attempt.

The amount is pending
Compare the provider reference with any order confirmation and allow the payment status to become clear.

Two entries look identical
Check whether they are authorizations or completed charges. Keep both references for the inquiry.

How are corrections handled?

Email [email protected] with the order reference, amount, and a concise description of the discrepancy. Financial passwords and complete card details are unnecessary.

An order may not proceed if payment fails, the item becomes unavailable, details cannot be verified, or a clear publication error needs correction. An authorization for an unaccepted order may be released through the provider. When a refund is approved, it uses the original supported payment method; the issuer determines posting time and any currency conversion on its side.