Footwear Returns

A return question can concern the fit of a pair, an incorrect delivery, or a problem with the footwear itself. Explain which applies when writing to [email protected] about a purchase from www.henania.com.

What should I check when the pair arrives?

• Compare the footwear and selected size with the order record.

• Look over both shoes and any included parts before removing packaging you may need to keep.

• For an ordinary fit check, try the pair carefully indoors on a clean surface.

• Describe an apparent fault or mismatch promptly and retain the item for assessment.

What goes into the request?

Provide the order reference, product name, size, and reason for contacting us. State the resolution you are seeking. Photographs can make a visible issue easier to understand, but the absence of a photograph does not by itself remove a statutory remedy.

Can I send the shoes straight back?

First obtain the destination and instructions that apply to your request. The dispatch label is not necessarily a return address. Clarify any return transport arrangements before sending the parcel, protect the shoes from damage, and retain the carrier receipt. If the original shoe box is available, place it inside suitable outer packaging rather than attaching a shipping label directly to it.

What determines the outcome?

For a change-of-mind or fit return, the condition of the footwear and any conditions disclosed before purchase are relevant. Outdoor wear, modification, or avoidable damage can affect that assessment. Returns involving defective, incorrect, or misdescribed goods remain subject to the remedies required by applicable law; ordinary change-of-mind conditions cannot override those rights.

After the order and returned items are identified, the available resolution can be determined from the circumstances. Any refund due is sent through the original compatible payment method, with account posting handled by the provider.